Welcome to the Light-O-Rama Helpdesk

If you interacted with the help desk at any time between 10/09/2020 and 10/18/2020 our update to you or possibly your update to us may not have made it. If you were expecting a reply and have not yet received it, you can attempt to access your ticket here on the web and check its status. If you are unable to review your ticket that way, you can reply to the last eMail sent from the help desk and let us know you are double checking the status of your ticket. We will be happy to see what happened and get you back on track.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket.

Please be as detailed as possible when asking your question.

If you are having equipment issues, be sure to tell us exactly what you have so we can help resolve the issue faster.

In a super-big hurry? You might checkout our on-line user community. Start at the official Light-O-Rama forum

Save time.
Here are the most common questions this month. Click the links for an immediate answer:

My Controllers Don't Respond Reset Your Controller
Software License Levels Typical Setups
Network Speeds Set Unit ID
Video Tutorials On-Line Help
Product Manuals Firmware
DMX and E1.31 S4 to S5 Transition
Pixie Trees setup with Pixel Editor I Don't Have Time to Sequence
Got a HUGE Project! New Smart Pixel Controllers

Here are other common questions:

S4 seems different than S5? Find tutorials here and scroll down to 'Sequencer S5'
♦ I need my software license key! Click here for software License Key help.
♦ The PixCon16 is a bit overwhelming DMX and E1.31 setup for pixel control.
♦ Will my old controllers work with the new smart pixel controllers? Read this.
♦ I've got a Light-O-Rama controller but that's it. What else do I need?
♦ Can my controller operate in standalone mode? Standalone capable controllers.
♦ I need to renew my software license We can help.
♦ I need the latest Windows driver for my USB485 converter. It's at the bottom of this page.
♦ How do I upgrade my software? It's easy.
♦ I want to get the SuperStar add-on. Click here.
♦ Other Frequently Asked Questions: FAQs.

In a super-big hurry? You might checkout our on-line user community. Start at the official Light-O-Rama forum.

Only one question at a time on the help desk, please. It's easier for us to spot trends.

Thank you for being a Light-O-Rama customer (or a potential one!)