Welcome to the Light-O-Rama Helpdesk
SEQUENCE EMAILS:
On June 30, we announced via email, Facebook, and the Forums that downloads for discontinued sequence layouts would be removed on August 1, 2026. Reminder emails were sent to download these past purchases as backups if you wish to continue to use these sequences and do not already have a copy on your current computer. A copy of the email originally sent to you was resent (which stated a new order had been placed). Our store has not been hacked; you have not been charged for new orders. If you have additional questions, please continue with opening a ticket.
Help Desk support is only offered for FULL Light-O-Rama systems. We cannot provide support for using hardware/lights from other manufacturers with our software, or for configuring our hardware in non-LOR software.
STOP! READ THE FOLLOWING BEFORE OPENING A TICKET!
How to Open a Ticket
Please be as detailed as possible when asking your question - about what's wrong AND what you've already done to troubleshoot.
- If you are having HARDWARE OR EQUIPMENT issues, be sure to tell us exactly what equipment you have so we can help resolve the issue faster.
- If you are having SOFTWARE issues, be sure to tell us what version of software you are using (which can be found in the upper left corner of any program).
Only one question at a time on the help desk, please. Do not submit duplicate tickets on the same issue. Tickets submitted on the weekends and evenings (outside of business hours) will have a delay in response time.
Online Communities and Support
In November & December, we get dozens of help desk tickets per hour. The Light-O-Rama user community is a great resource (and you might get a faster answer during those times!)
Official Light-O-Rama forum
Official Facebook Group
Thank you for being a Light-O-Rama customer (or a potential one)!