Welcome to the Light-O-Rama Helpdesk

Help Desk support is only offered for FULL Light-O-Rama systems. We cannot provide support for using hardware/lights from other manufacturers with our software, or for configuring our hardware in non-LOR software.

STOP! READ THE FOLLOWING BEFORE OPENING A TICKET!

How to Open a Ticket

Please be as detailed as possible when asking your question - about what's wrong AND what you've already done to troubleshoot.

  • If you are having HARDWARE OR EQUIPMENT issues, be sure to tell us exactly what equipment you have so we can help resolve the issue faster.
  • If you are having SOFTWARE issues, be sure to tell us what version of software you are using (which can be found in the upper left corner of any program).
Only one question at a time on the help desk, please. Do not submit duplicate tickets on the same issue. Tickets submitted on the weekends and evenings (outside of business hours) will have a delay in response time.

Online Communities and Support

In November & December, we get dozens of help desk tickets per hour. The Light-O-Rama user community is a great resource (and you might get a faster answer during those times!)

Official Light-O-Rama forum

Official Facebook Group

Thank you for being a Light-O-Rama customer (or a potential one)!