Welcome to the Light-O-Rama HelpdeskIn order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket.
Special note: we are experiencing an unusually high volume of activity right now. Please be patient. Even with extra staff brought onboard for this busy time of year the Light-O-Rama elves are processing helpdesk tickets as fast as possible.
In a super-big hurry? You might checkout our on-line user community. Start at the official Light-O-Rama forum
Light-O-Rama helpdesk elves take time off on Thanksgiving and Christmas.
Save time. Here are the most common questions this month. Click the links for an immediate answer:
Here are other common questions:
♦ How do I setup Pixel Editor to use my new Pixie Tree? Read this document.
♦ I need my software license key! Click here for software License Key help.
♦ The LOR-PixCon16 is a bit overwhelming DMX and E1.31 setup for pixel control.
♦ I've got a Light-O-Rama controller but that's it. What else do I need?
♦ Can my controller operate in standalone mode? Standalone capable controllers.
♦ I'm having trouble programming my Cosmic Color Device. Please help! Read the enhanced programming guide.
♦ I need to renew my software license We can help.
♦ I need the latest Windows driver for my USB485 converter. It's at the bottom of this page.
♦ How do I upgrade my software? It's easy.
♦ I want to get the SuperStar add-on. Click here.
♦ What is the Pixel Editor? Pixel Editor information
♦ Other Frequently Asked Questions: FAQs.
In a super-big hurry? You might checkout our on-line user community. Start at the official Light-O-Rama forum.
Please be as detailed as possible when asking your question. If you are having equipment issues, be sure to tell us exactly what you have so we fix the problem faster.
Only one question at a time on the help desk, please. It's easier for us to spot trends.
Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.